Terms & Conditions

KPJ Healthcare Berhad (Company No. 199201015575 (247079-M)) KPJ Cares Loyalty Programme (“Programme”) is governed by the Terms and Conditions set out herein (“Terms and Conditions”). By submitting an application for membership to the Programme (“Application”) and becoming a Programme member (“Member” or “Members”), you are deemed to have accepted these Terms and Conditions.

 

1. Individuals aged 18 years and above are eligible to apply for membership to the Programme.

2. The approval of the Application and subsequent grant of membership to the Programme is at the sole and absolute discretion of KPJ Healthcare Berhad.

 

3. Members are required to download the mobile app and sign-up as members which can be used to collect and redeem points when purchasing goods and/or services from merchants participating in the Programme (“Merchants”). The Application must be accompanied by completion of details marked as mandatory fields in the sign-up page on the mobile app. Members shall ensure the details provided are true, accurate, current and complete.

 

4. The KPJ Cares Loyalty membership is personal to and can only be used by the Member.

 

5. Each transaction for the collection and/or redemption of benefits and privileges of a Member may only be attributed to their respective membership account. Combining membership accounts for the collection and/or redemption of benefits and privileges is prohibited. Members in breach of this clause may have their benefits and privileges revoked and membership terminated.

 

6. Each Member can only hold one (1) type of KPJ Cares Loyalty.

 

7. Any and all KPJ Cares Loyalty Points and any other benefits and privileges collected, accumulated and acquired by individual Members (“Comps”) are not transferable to another member and/or the Member’s estate, successors or assignees. Any transfer, sale, purchase, trade, barter or other similar dealings with their Comps is prohibited. Members in breach of this clause may have their Comps forfeited and membership terminated.

 

8. KPJ Healthcare Berhad will disclose or explain the calculation methods relating to the points, tier points and accumulation and acquisition of any other Comps to the extent that such calculations are not protected by confidentiality or is a trade secret of KPJ Healthcare Berhad or a third party.

 

9. KPJ Healthcare Berhad may revise the rate, validity period and expiry of the points, Tier Points and any other Comps from time to time.

 

10. KPJ Healthcare Berhad does not warrant that the KPJ Cares Loyalty Points and Tier Points system and solution is uninterrupted, timely, secure or free from any

defects or error.

 

11. KPJ Cares Loyalty Points and Tier Points are not exchangeable with cash.

 

12. Save and except where it is solely due to KPJ Healthcare Berhad’s default or misconduct, there will be no refund of KPJ Cares Loyalty Points utilised for redemption once such redemption transaction had been completed.

 

13. KPJ Healthcare Berhad will notify Members if their membership has been suspended or terminated by KPJ Healthcare Berhad via SMS and e-mail.

 

14. During suspension of the membership, the suspended Members will not be able to enjoy any and all of the rights, benefits and privileges given to them regardless of whether or not such rights, benefits and privileges were requested prior to the suspension period to be enjoyed during the suspension period.

15. Members may terminate the Membership at any time by making a deactivation request via email to the following email address: kpjcare@kpjhealth.com.my. Upon termination of the membership, the terminated Member shall cease to enjoy any and all of the rights, benefits and privileges previously given to them on and from the termination date regardless of whether or not such rights, benefits and privileges were requested prior to the termination date to be enjoyed after the termination date.

 

 

17. Members also expressly acknowledge, agree and consent to receiving advertising,

marketing, promotional and informational communications from KPJ Healthcare Berhad, its affiliates and business partners.

 

18. By agreeing to the Terms and Conditions upon use of the mobile app, Members agree to assume full responsibility and liability for all loss or damage suffered by themselves, KPJ Healthcare Berhad, its affiliates and business partners or any third party as a result of any breach of these Terms and Conditions and Members further agree that they shall defend, indemnify in full and hold KPJ Healthcare Berhad, its affiliates and business partners harmless from and against any and all losses, damages, rights, claims or cause of action of any kind arising, in whole or in part, directly or indirectly, as a result of or in connection with Member’s:

 

18.1 Use or misuse of the Programme and/or the mobile app;

18.2 Violation or breach of any of these Terms and Conditions, any applicable law or

rights of any third party, whether or not referenced herein; and

18.3 Use or misuse of the KPJ Care Loyalty Points or your membership, including any

fraud or misrepresentation of the information supplied.

 

19. The Programme and/or the mobile app may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the mobile or electronic device used by the Members being faulty, not connected, out of range, switched off or not functioning. KPJ Healthcare Berhad shall not be held responsible for any failure of recording any points accumulation, redemption of points or other privileges, and other mobile app usage related failures, damages or losses resulting from such problems.

 

20. To the extent permitted by law: (a) in no event is KPJ Healthcare Berhad liable to the Members and/or any third parties for any loss or injury or any special, direct, indirect, incidental, exemplary or consequential loss, penalty, damage, costs and expenses (including but not limited to legal costs) (“Claim”) which may be incurred or suffered by Members and/or third parties as a result of or arising directly or indirectly in connection with the membership to the Programme; and (b) if KPJ Healthcare Berhad is found liable by a court of competent jurisdiction, the liabilities of KPJ Healthcare Berhad for any cause whatsoever and regardless of the form of action shall be limited to Ringgit Malaysia One Hundred (RM100).

21. Members shall be liable to KPJ Healthcare Berhad for any Claim which may be incurred or suffered by KPJ Healthcare Berhad as a result of or arising directly or indirectly from any breach on the part of the Members in complying and observing these Terms and Conditions. KPJ Healthcare Berhad may deduct the equivalent value of the Claim in KPJ Cares Loyalty Points as settlement (or partial settlement) of the Claim.

 

22. No delay or failure on KPJ Healthcare Berhad’s part in exercising any rights, power or remedy under these Terms and Conditions shall operate as a waiver of such rights, power or remedy.

 

23. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and the parties agree to submit to the exclusive jurisdiction of the courts of Malaysia.

 

24. KPJ Healthcare Berhad reserves the right to review and revise these Terms and Conditions at any time.

 

25. The English version of these Terms and Conditions shall prevail over other versions