FAQ

What is the KPJ Cares Mobile App?

Is the KPJ Cares Mobile App free to use?

Is this similar to the previous version of KPJ Cares Mobile App?

What new features can I expect to see in KPJ Cares Mobile App?

Which platforms is KPJ Cares Mobile App available on?

How can I find & download the app?

Is KPJ Cares Mobile App compatible with my device?

Can I use KPJ Cares Mobile App offline / without an internet connection?

How do I sign up a new account?

How do I sign in to KPJ Cares Mobile App?

Can I use KPJ Cares Mobile App without logging in?

How do I update my profile information in KPJ Cares Mobile App?

Can I change my login ID?

I forgot my password. How can I reset it?

What features are available in the KPJ Cares Mobile App?

What is the 'Discover KPJ'?

What is the 'Insights Corner'?

What is the 'Medicine Cabinet'?

Can I locate KPJ doctors or hospitals nearest to my current location?

What is the function of the bell icon at the top of the home screen?

What is the KPJ Cares Loyalty membership?

What are the benefits of being a KPJ Cares Loyalty member?

Who is eligible to register for a KPJ Cares Loyalty membership?

How do I become a KPJ Cares Loyalty member?

Are there any charges to become a KPJ Cares Loyalty member?

Do I need to renew my KPJ Cares Loyalty membership?

Is there any expiry date on my membership?

How many KPJ Cares membership can I have?

Where can I use my KPJ Cares Loyalty membership?

How do I get earn Points?

How are the Points calculated?

Is there any expiry dates on the Points collected?

Can I transfer my Points to other accounts / members?

Can I exchange my Points for cash?

What can I do with my Points?

Can I redeem vouchers to pay on behalf of another patient?

When will my Points be credited?

Do I earn Points for payments made via GL or Insurance?

What are the benefits of becoming Silver, Gold and Platinum member?

How do I get upgraded from silver to gold and platinum?

How do I create a new appointment?

Is my appointment confirmed once I created the new appointment?

Can I make an appointment for another person?

Can I change my appointment date, time, and details?

How do I set reminders for my scheduled / upcoming appointments?

What can I view in the "My Medical Report" page?

Do I need my Medical Record Number (MRN) information to make request for the E-Medical Records in the app?

Can I request for the medical reports without MRN information?

What can I do & view in the "My Bills" page?

What information can I view in this page?

How can I best use this function?

Can I view what rewards are available for me here?

What can I do with the eGL function?

How can I use the Feedback function?

What are the Quick Launch icons in the KPJ Cares Mobile App?

What does this do?

Can I see all of my clinic appointments here?

What can I do with the Favourite function?

What is available in the Profile page?

How is my data protected?

Can I delete my KPJ Cares Mobile App account?

How do I reactivate my KPJ Cares Mobile App account?

The KPJ Cares Mobile App is not working as expected. What should I do?

I’m not receiving notifications. How can I fix this?

How do I provide my feedback?

I didn’t find the answer to my question. How can I contact support?

Can I suggest new features for the KPJ Cares Mobile App?