Patient Care

We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

Payment Counter Info

Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the first floor or respective floors of your wards. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.


Payment Counter Info

Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the level 1 or respective floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.

Operating hours (Level 1 Discharge Counter):

Monday – Friday :
8.30am – 6.00pm

Saturday :
8.30am – 5.00pm

Sunday/Public Holiday :
9.00am – 4.00pm

Discharge after office hour will be channelled to A&E services



Health Insurance

Please check with your provider (insurance company) to ensure that KPJ Tawakkal Specialist Hospital is covered by your insurance plan.

Financial Counseling

KPJ Tawakkal Specialist Hospital finance services provide a very friendly advice from their experience about dealing with the issues of payments and solutions. Please contact our officer in finance services for this.

Contact Us

For inquiries, please visit our Business Office located at the level 1.
For online contact please visit our CONTACT US area.

FAQs

  • How Do I get a copy of an itemized bill?
  • Will KPJTSH accept my insurance?
  • Will all of my insurance be billed?
  • Does KPJTSH Payment Counter accept credit cards?
  • Who do I contact to update and/or re-bill my insurance?
  • How can I check on the status of my account?
  • What should I do if my insurance denies a claim?
  • How will I know if my hospital bill has been paid?
  • What if I have other questions about my bill?