Patient Care

We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

Admission & Discharge

Admission

Upon arrival, you will be referred to our admission counter located at Ground Floor during office hours.


Monday to Friday: 8.00am - 7.00pm

Saturday: 8.00am - 3.00pm

Sunday & Public Holiday: 8.00am - 12.30pm


Admission after office hours will be conducted at the 24 hours Accident & Emergency Department.


MINIMUM ADMISSION DEPOSIT


The minimum deposit for each type of surgical case is stated below for your information:



Discharge

You will be discharged upon your consultant's advice. Check out time is 2.00pm. Any items found broken or missing upon discharge will be charged to your bill accordingly. The bill will be ready within 1-2 hours after the patient has been discharged by the doctor.


* Insurance paying cases is subject to final approval by the insurance company.


    Late Charges

    Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.


    Mode Of Payment

    Cash / Credit Card / Bank Draft.

    Guarantee Letter


    Late Charges

    Generally, the bill prescribe at discharge will be the final bill. There may however, be late charges. The hospital will mail a final bill indicating the balance the account within seven days.


    Cases initial Deposit

● Medical Cases RM 3,000.00

● ICU Cases RM 5,000.00

● Surgical Day ward / Admission Full Amount - Deposit Listing

● Paediatric Cases RM 1,000.00

● Gynae Major RM 5,000.00

● Gynae Minor RM 1,500.00

● Insurance Cases - Waiting GL (without investigation)RM 200.00

● CT Scan RM 200.00

● MRI RM 1,000.00

● Foreign Labour - Outpatient RM 100.00