Patient Care

We aim to make your hospital visit as comfortable, safe and positive as possible.

Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

Pre-Admission Admission Discharge Patient Accommodations Security for your Belongings Parking Rate

For elective cases, appointments for admission are made during your visit to Consultant’s Clinic, you will be referred for Pre-Admission at GL Verification Unit at Level 1, Outpatient Block, KPJ Selangor.

Operation Hours:
Monday – Friday (8.30am-5.00pm)
Saturday (8.30am-12.30pm)

During the pre-admission process, you will be briefed by staff on admission process, guarantee letter, bed arrangement, estimated total hospitalization cost, deposit requirements, surgery arrangement and other matters.

KPJ Selangor Admission Counter located at Ground Floor, Main Lobby, Inpatient Block, KPJ Selangor

Operation hours:
Monday – Friday 8.00am to 9.00pm
Saturday - 8.00am – 12.30pm

Admission after operation hours, during weekend & public holiday will be at Accident & Emergency services.

Items to bring upon admission:

1. Documentation :

• Identity Card or Passport or Birth Certificate
• Guarantee Letter & Medical Card (if any)

2. Deposit For Cash Paying Patients
If the interim or current bill exceeds the deposit or GL limit, a top up reminder will be sent to the patient or next of kin.
Two (2) guarantors are required for all personal admission. The guarantor must be financially secured and aged between 22-55 years old.

KPJ Selangor Discharge Counter is available at every floor of hospital ward.

Operation Hours:
Monday – Friday: 8.00am – 5.00pm
Saturday: 8.00am -12.30pm

After Operation Hours/Sunday/Public Holiday:
Discharge Counter will be at Main Lobby, Ground Floor Inpatient Block




Operation Hours:
Monday – Friday: 5.00pm-9.00pm
Saturday: 12.30-5.00pm
Sunday & Public Holiday: 9.00am -4.00pm

You will be discharged upon your consultant’s advice.

Your final bill will be processed as soon as we receive the discharge order from your consultant.

For cash paying patients, your bill will be ready approximately 40 minutes from the discharge time.

If you are under insurance, the entire bill and verification process may take a minimum of two hours depending on the confirmation from your insurers. You will be updated from time to time on the status of your bill.

Check out time is 2.00pm. Discharges from 2.00pm – 5.00pm, an additional half day room charge will be incurred. Discharges after 5.00pm will be charged as an additional full day’s rate.

Take Home Medication & Follow up Appointment
Take home medication will be served in the ward to you upon discharge after bill settlement. Your follow up appointment with the consultant will be made prior to your discharge.

Late Charges
Generally the bill issued during discharge will be the final bill. However occasionally, late charges for items used on the day of discharge may not be included. Hence for this type of cases, the hospital will inform the patient the new outstanding balance if there is any.

Refunds
Amounts received in excess of the total bill will be refunded depending on the initial payment mode and amount. Refunds made via credit cards will be processed within 10 working days. Refunds amounting to more than RM500.00 will be done via cheque or telegraphic transfer (TT). Please be informed that refunds via cheque or telegraphic transfer (TT), an IC copy of the patient/ payee is required.

Cash Refund Policy
Please be informed that all refund excess deposit can only be reimbursed back to you during office hours from 8.30am to 5.00pm (Monday to Friday) and 8.30am to 12.30pm (Saturday). For patients discharged on weekends and public holiday, your refund will be processed on the next working day via bank transfer or cheque.

Payment Counter Info
Kindly make your payment or acknowledge your bill (for cases under guarantee letter or insurance) at the payment counter located at the Main Lobby, Ground Floor, Inpatient Block KPJ Selangor or at the respective wards.

Notes :

1. The accommodation at the Suites are inclusive of Personalised Butler Services & One Stop Admission Discharge Centre.
2. For Day Case , only 1 meal is served.
3. Meals served daily during hospitalization are beakfast, lunch, tea & dinner.
4. All rooms are fully airconditioned with attached bathroom & TV
5. The price mentioned above may be subject to change without prior notice.