Admission & Discharge
Everything you need to know about and prepare for your visit.
Admission Office
Visit Our Admission Office
The Admission Office is located on the Level 2.
Admissions
For planned admissions, appointments can be scheduled during your visit to the consultant's clinic. Appointments can also be made at the Admissions Counter in the lobby. We are available to assist you from 8:00 a.m. to 6:00 p.m.
For emergency and admissions made after office hours, during weekends, and on public holidays, please proceed to our Accident and Emergency (A&E) department on the ground floor.
For emergency and admissions made after office hours, during weekends, and on public holidays, please proceed to our Accident and Emergency (A&E) department on the ground floor.
General Registration
Registration can be made at the Admissions Counter, located in the Main Lobby. Our registration services are available during office hours from 8:00 a.m. to 6:00 p.m.
After Office Hours, Weekends and Public Holidays
For admissions made after office hours, during weekends, and on public holidays, please register at the 24-hour Accident and Emergency (A&E) department on the ground floor.
Pre-Surgery Admission
We recommend patients to complete their admission process one day prior to their scheduled surgery. Please note that the hospital cannot guarantee room availability if admission is attempted on the day of the surgery.
Things to bring upon admission:
1. Identity Card / Passport / Birth Certificate
2. Letter of Guarantee or Health Cards
3. Past Medical Records
4. Recent Mammogram Films and Laboratory Results
5. Current Medications (if applicable)
6. Personal items such as clothing, slippers and toiletries
7. For maternity patients, please bring one set of baby clothes for your newborn (if applicable)
2. Letter of Guarantee or Health Cards
3. Past Medical Records
4. Recent Mammogram Films and Laboratory Results
5. Current Medications (if applicable)
6. Personal items such as clothing, slippers and toiletries
7. For maternity patients, please bring one set of baby clothes for your newborn (if applicable)
For those covered by insurance or employer medical benefits, please bring your:
1. Letter of Guarantee
2. Authorisation Letter / Chit from the company
2. Authorisation Letter / Chit from the company
For International or Foreign Patients, please bring your
1. Work Permit or Passport
1. Work Permit or Passport
During Registration
To ensure a smooth admission process, our staff will guide you through the pre-admission registration steps. This includes providing you with essential information relating to the admission process, guarantee letter, bed arrangements, estimated hospitalisation costs, deposit requirements, surgery scheduling, and other relevant details.
At KPJ Healthcare, patient safety is our top priority. To help us accurately identify our patients, we kindly request that you present a valid identity card, passport, or any other legal documents such as a Guarantee Letter during the admission registration process. For children under the age of 12, we require the identity documents of a parent or guardian for registration purposes.
Upon completion of registration, you will be requested to review and verify your personal information on the printed Admissions Registration form. For returning patients, you are advised to update your personal information during registration.
At KPJ Healthcare, patient safety is our top priority. To help us accurately identify our patients, we kindly request that you present a valid identity card, passport, or any other legal documents such as a Guarantee Letter during the admission registration process. For children under the age of 12, we require the identity documents of a parent or guardian for registration purposes.
Upon completion of registration, you will be requested to review and verify your personal information on the printed Admissions Registration form. For returning patients, you are advised to update your personal information during registration.
Deposit Requirements
To ensure a seamless experience, we require a minimum deposit of RM500 to RM1,000 for patients with a Guarantee Letter. Patients without a Guarantee Letter will be considered as cash payers.
For cash payers, the following deposit will be as follows:
1. Medical Cases (non-surgery): A minimum deposit of RM5,000.
2. ICU Cases: A minimum deposit of RM10,000.
3. Surgery Cases: A deposit amounting to 90% of the total estimated cost will be required.
For cash payers, the following deposit will be as follows:
1. Medical Cases (non-surgery): A minimum deposit of RM5,000.
2. ICU Cases: A minimum deposit of RM10,000.
3. Surgery Cases: A deposit amounting to 90% of the total estimated cost will be required.
Admission Packet
Personal toiletries are readily available upon request. Please note that charges for personal toiletries will be added to your bill. You may enquire with our ward staff.
Pre-Surgery Admission
Prior to any surgery, it is required for patients to complete a consent form. For individuals under the age of 18 years old, parents or guardians are required to sign the consent form on behalf of their children. Your consultant and nurses will ensure that you are well-prepared and fully understand the details of your upcoming surgical procedure.
Patient Accommodation
Our services ensures that you experience the highest level of care and comfort within our premier specialist hospital, where our dedicated team is committed to your well-being and swift recovery.
Room requests are considered based on availability and your entitlement as per guarantee letter. Room upgrades may incur a 10% to 20% co-payment of the total bill, depending on your policy.
Room requests are considered based on availability and your entitlement as per guarantee letter. Room upgrades may incur a 10% to 20% co-payment of the total bill, depending on your policy.
Safeguard Your Belongings
For your convenience and safety, it is advisable not to bring or keep valuable items during your stay with us. You are recommended to entrust your valuables to a family member. If that is not immediately possible, valuables may be kept temporarily in the hospital safe.
Please be aware that the hospital will not assume responsibility for any loss or damage to valuables, including but not limited to cash, jewelry, mobile phones, or personal items, while they are on our premises.
Patient Food Service
Please be aware that the hospital will not assume responsibility for any loss or damage to valuables, including but not limited to cash, jewelry, mobile phones, or personal items, while they are on our premises.
Patient Food Service
Our Dietary Services will ensure that your nutritional needs are met in accordance with your doctor's prescribed diet. If you require guidance on meal selection or have enquiries about your diet, you may request for a consultation with our Dietician who will be happy to assist you.
Standard meal schedules are as follows:
Breakfast: 7:30 a.m. to 8:30 a.m.
Lunch: 12:00 p.m. to 1:00 p.m.
Dinner: 6:00 p.m. to 7:00 p.m.
Kindly contact our Patient Food Services team if you have any additional requests or concerns. Your satisfaction and health are our top priorities.
Standard meal schedules are as follows:
Breakfast: 7:30 a.m. to 8:30 a.m.
Lunch: 12:00 p.m. to 1:00 p.m.
Dinner: 6:00 p.m. to 7:00 p.m.
Kindly contact our Patient Food Services team if you have any additional requests or concerns. Your satisfaction and health are our top priorities.
Parking Rates
Discharge
You will be discharged upon your consultant's advice.
For your convenience, we provide a flat-rate parking option where inpatients can obtain a flat-rate parking at RM7.00 for multiple entry. Visitors are charged with a rate of RM3.00 per hour, with a maximum daily charge of RM7.00 per entry, and payments can be made cashless via touch-N-go, Mastercard or Visa Card.
Note: The hospital will not assume responsibility for any loss or damages to personal properties while on its premises. Patients and visitors are advised to take necessary security measures, such as double-locking and concealing or removing valuables from their car.
Note: The hospital will not assume responsibility for any loss or damages to personal properties while on its premises. Patients and visitors are advised to take necessary security measures, such as double-locking and concealing or removing valuables from their car.
Discharge
You will be discharged upon your consultant's advice.
Patients will be discharged upon consultant's advice. To ensure a smooth discharge process, kindly find below some important information:
1. Billing Process: Your final bill will be initiated promptly once we receive the discharge order from your consultant.
2. Cash Payments: If you are a cash payer for your medical expenses, your bill will be ready within approximately one hour from the discharge time ordered by your consultant.
3. Insurance Coverage: For those with hospitalisation insurance, please note that the verification and billing procedures may take up to around five hours, depending on confirmation from your insurance provider.
4. Payment Notification: You will be notified when your bill is ready, and if applicable, you may be requested to settle any subsistence fees at the time of your discharge.
5. Room Condition: Any broken or missing items from your room upon discharge, will be charged accordingly.
6. Final Billing: Your final bill includes all your medical expenses and any costs associated with breakages. In case any items or charges were inadvertently omitted, a follow-up bill may be issued post-discharge.
Discharge Time
Standard discharge time is set at 12:00 p.m.
If patients wish to be discharged between 2:00 p.m. and 5:00 p.m., please note that an additional half-day room charge will apply.
Patients discharged after 5:00 p.m. will be billed for a full day's room rate.
Medication and Follow-up Appointment
Medication and Follow-up Appointment
1. Prescribed Medication will be given to you in the ward upon producing the discharge slip.
2. Your follow-up appointment with consultants will be made prior to your discharge.
Hospital Bill and Insurance Claim
Hospital Bill and Insurance Claim
For long periods of hospital stay, we will update you or your family on your hospital bill status.
For patients covered by a guarantee letter or insurance, our staff will file the claims with your healthcare insurers or other programmes.
For further enquiries on insurance claims, please contact our Admin Credit Service or Billing Unit at +603 7717 3000.
Late Charges
For patients covered by a guarantee letter or insurance, our staff will file the claims with your healthcare insurers or other programmes.
For further enquiries on insurance claims, please contact our Admin Credit Service or Billing Unit at +603 7717 3000.
Late Charges
The final bill is based on the prescribed charges at the time of discharge. Please note that late charges for items utilised on the day of discharge might not be incorporated into the initial bill. In such cases, the hospital will inform the patient regarding any outstanding / late charges to ensure transparency in billing.
Refund Policy
Refund Policy
If you have made a payment that exceeds the total bill amount, we will make a refund based on the initial payment method and amount.
Refunds processed through credit cards will be completed within 10 working days. For refund amounts exceeding RM500.00, we will facilitate refunds by cheque or telegraphic transfer (TT). Please note that for refunds through cheque or TT, we require a copy of the patient/payee's identification card (IC) for verification purposes.
Kindly note that refunds for any excess deposits can only be processed during our office hours, which are from 8:30 a.m. to 5:00 p.m. (Monday to Friday) and 8:30 a.m. to 12:30 p.m. (Saturday). For patients discharged on weekends or public holidays, your refund will be processed on the next working day through either a cheque or TT.
For further enquiries or assistance, kindly contact our customer service team at +603 7717 3000.
Home Nursing Care
Refunds processed through credit cards will be completed within 10 working days. For refund amounts exceeding RM500.00, we will facilitate refunds by cheque or telegraphic transfer (TT). Please note that for refunds through cheque or TT, we require a copy of the patient/payee's identification card (IC) for verification purposes.
Kindly note that refunds for any excess deposits can only be processed during our office hours, which are from 8:30 a.m. to 5:00 p.m. (Monday to Friday) and 8:30 a.m. to 12:30 p.m. (Saturday). For patients discharged on weekends or public holidays, your refund will be processed on the next working day through either a cheque or TT.
For further enquiries or assistance, kindly contact our customer service team at +603 7717 3000.
Home Nursing Care
Our Home Nursing Care service is designed to support patients recently discharged, offering personalised care in the comfort of their homes. Whether you are on the path to recovery or in need of specialised care for mothers and babies, our dedicated team is here for you. For more details and assistance, please contact us at +603 7717 3000.
Medication Delivery Service
Our Medication Delivery Service brings your prescribed medications directly to the location of your choice, providing a convenient and hassle-free solution. Say goodbye to the challenges of traffic and enjoy the peace of mind that comes with the secure and affordable delivery of your medications right to your doorstep. For more details and assistance, please contact us at +603 7717 3000.
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